At Nexonics Goods, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.nexonicsgoods.com), make purchases, or interact with us as a customer in Pakistan. By using our services, you agree to the practices described in this policy.
- Information We Collect
We may collect the following types of information:
- Personal Information
- Contact Information: Name, email address, phone number, and delivery address when you place an order or subscribe to our newsletter.
- Payment Information: Credit/debit card details or other payment methods (processed securely via third-party payment gateways).
- Account Information: Username, password, and purchase history if you create an account with us.
- Non-Personal Information
- Usage Data: Information about how you interact with our website, such as pages visited, time spent, and IP address.
- Device Information: Browser type, operating system, and device identifiers.
- Cookies and Tracking Technologies: We use cookies to enhance your experience and analyze website traffic (see Section 5 for details).
- Information from Other Sources
- We may receive data from third parties (e.g., delivery partners) to fulfill your orders or improve our services.
- How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders, including coordinating with logistics partners in Pakistan.
- To communicate with you about your purchases, offers, or updates via email, SMS, or phone (in compliance with PTA regulations).
- To improve our website, products, and customer service based on your feedback and usage patterns.
- To prevent fraud, ensure security, and comply with Pakistani laws, including the Prevention of Electronic Crimes Act (PECA) 2016.
- To send promotional content with your consent, which you can withdraw at any time.
- Legal Basis for Processing
We process your data based on:
- Consent: When you agree to receive marketing communications or provide personal information.
- Contractual Obligation: To fulfill orders or provide services you request.
- Legal Obligation: To comply with Pakistani laws and regulations.
- Legitimate Interest: To improve our business operations and protect against fraud.
- Sharing Your Information
We do not sell your personal information. However, we may share it with:
- Service Providers: Third-party vendors (e.g., payment processors, logistics companies like TCS or Leopard Courier) to process orders and deliver products.
- Legal Authorities: If required by law or to protect our rights under PECA 2016 or other Pakistani regulations.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred, subject to this Privacy Policy.
- Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and analyze traffic. You can manage cookie preferences through your browser settings. Types of cookies we use include:
- Essential Cookies: For website functionality.
- Analytics Cookies: To track usage patterns (e.g., via Google Analytics).
- Marketing Cookies: For personalized ads (with your consent).
- Data Security
We implement reasonable security measures to protect your data from unauthorized access, loss, or misuse. These include encryption, secure servers, and restricted access to personnel. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.
- Your Rights and Choices
Under Pakistani law and our commitment to transparency, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request removal of your data (where legally permissible).
- Opt-Out: Unsubscribe from marketing communications by clicking the unsubscribe link in emails or contacting us.
- To exercise these rights, email us at info@nexonicgoods.com
or call +92 343 171 6549
- Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax records under the Income Tax Ordinance, 2001). Non-personal data may be retained indefinitely for analytics.
- International Data Transfers
As Nexonics Goods operates solely in Pakistan, your data is stored and processed within the country. We do not transfer your data internationally unless required by law or with your explicit consent.
- Children’s Privacy
Our services are not directed at individuals under 16 years of age. We do not knowingly collect data from children. If we become aware of such collection, we will delete it promptly.
- Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.
- Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
- Email: info@nexonicgoods.com
- Phone: +92-343-1716549
- Address: Nexonics Goods, R-Block Model Town, Lahore, Pakistan
You may also lodge a complaint with the Pakistan Telecommunication Authority (PTA) or the Federal Investigation Agency (FIA) if you believe your rights have been violated under PECA 2016.